FAQ

Working with Iannelli Diamonds


Why should I feel comfortable shopping with Iannelli?

  • We are a family owned and operated business who have been in the industry over 60 years. We provide customers with a safe, no pressure shopping experience whether you shop with us remotely or at our showroom in NYC!

What are your store hours and how can i contact you?

  • We are open Monday through Saturday and are located at 45 W 47th St in Midtown Manhattan. Our location and store hours are listed here (link). You can call us at 212-575-1700 or 212-575-0330 or email us at iannellidiamonds@gmail.com

Is an appointment required?

  • An appointment is not necessary, but if you have any specific requests, setting up an appointment would give us time to prepare for your visit!

Does Iannelli work with clients remotely?

  • Yes we do all the time. Please read here for more detailed information about the process.

What is Iannelli's refund/exchange policy?

  • All engagement rings have a 30 day money back guarantee and all jewelry have a 14 day money back guarantee. Custom or any altered jewelry will not be eligible for a refund.

What is Iannelli's trade in/upgrade policy?

  • All diamonds purchased from Iannelli’s have a 100% credit lifetime trade up towards a bigger or better diamond.

Do you accept trade ins of old engagement rings?

  • We may be able to offer you a trade in if it is something we can use for our inventory

Can you build a new setting for an already owned diamond?

  • Yes, we create settings for any size and shape center-stone that you have. Our inventory consists of certified diamonds in all shapes, sizes and qualities at very competitive prices for any budget, so be sure to check with us before making your diamond center-stone purchase.

Should I always contact the same sales associate?

  • We are all family here so you can contact whoever you would like. We work together to make sure the customer is happy. None of us work on commission.

 

Iannelli Ring Designs and Diamonds

 

How long does it take to produce a ring?

  • Based on the type of style selected, production time varies. It could be anywhere between a few hours that day or up to 5 weeks. We will be in contact with you throughout the waiting period.

What is the difference between platinum and white gold? Which one is better?

  • Both platinum and gold are precious metals. Platinum is 95% pure but is softer than gold. It is more dense, so it has a heavier feel than gold. Although it will scratch, it will always stay white. Platinum is also a hypoallergenic metal. 14kt gold is 58.3% and 18kt is 75% pure. Over time, gold will start to show a yellow tint.

What type of quality do you use for your pave diamonds?

  • We usually use G-H Color VS-Clarity but we adjust the quality of stones to match the diamond center stone.

Do you offer engraving on engagement rings or wedding bands?

  • Yes, most styles allow engraving on the inside of the band.

What is the thinnest band you make?

  • The thinnest we recommend is 1.7mm.

Does iannelli provide certificates for their diamonds?

  • Yes. All certified stones will receive a GIA or EGL certificate.

How do i know my diamond and certificate match?

  • Some stones will have their GIA number laser inscribed on the girdle. Otherwise feel free to take your ring and GIA report to an independent appraiser for verification.

Are your diamonds conflict free?

  • All of our diamonds are conflict free, based upon our personal knowledge and the information provided to us by our suppliers who follow the Kimberley Process. We will always strive to uphold the legitimacy of the diamond trade and disclose the source of all our gemstones.

Do you sell clarity enhanced or fractured free diamonds?

  • We do not sell clarity enhanced or fractured free diamonds. All of our diamonds are natural and have not been treated in any way


Shipping and Payments

 

What forms of payment do you accept?

  • We accept all major credit cards and checks.

Does iannelli provide payment plans or financing?

  • We offer a layaway plan

How does payment work for a custom design?

  • We request a deposit to start the process of creating your ring. The remaining balance will be required upon completion of the ring.  

Do you accept orders over the phone/email?

  • Yes we do.

What method does iannelli use to ship my ring when complete?

  • We use UPS Parcel Pro to ship our items. Every item is fully insured and requires a signature when delivered.

Do you ship to countries other than US?

  • Yes, we ship worldwide.

 

Ring Care and Sizing

 

Do you offer insurance with your rings?

  • No, but we will give you an appraisal to present to your insurance company. We recommend Jewelers Mutual.

Do you clean or provide servicing on engagement rings sold through Iannelli?

  • Yes, stop by anytime to get your ring cleaned for free!

How long does it take to resize my ring and do I have to leave it at the Iannelli store?

  • Resizing your ring can take anywhere from a couple of hours to a couple of days depending on how intricate the ring is.

Are rings available in any size?

  • Most rings are available in any size. Stock size is size 6.