FREE UPS 2-DAY Shipping on Orders $399 or more
We can ship to any address in the continental United States.
30 Day Money Back Guarantee
We take our work very seriously. If you are dissatisfied with your purchase for any reason, call us within 30 days from the date of delivery and we will happily exchange your item or refund your money. *
*Exceptions to this policy are the following:
- Diamond Eternity Bands ordered for a finger size smaller than 5 or larger than 7.
- Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.
- Any item that has been customized, tampered, or altered by the customer post-delivery.
- "Designer" jewelry items that are Special Ordered ("Designer" is considered any item that we sell made by Coast, Diana, Novell, ArtCarved, or House of Baguettes. Special Orders are items that are not in stock at the store and are ordered by us on the customer's behalf.)
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Shipping Address:
45 W 47th St
New York, NY 10036
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Always feel free to call or email us if you have any questions.